What to do when your loved one passes in hospice.

A cremation guide for hospice care from City of Oaks Cremation.

We have often heard that having a family member under the care of hospice allows time to emotionally prepare and plan for the loss of a loved one. It can still be challenging to stay focused on preparing and planning during the hospice period and at the time of death. City of Oaks Cremation wants to make that part of the process as simple and/or as bearable as possible.

What to do when your loved one passes while under the care of a Hospice Provider

When your loved one passes, call the hospice facility or your hospice nurse directly (as instructed by your hospice provider). Some families choose to take this time to sit with their loved one, while others may feel more comfortable leaving the room. Do whatever is right for you.

When your hospice nurse arrives, he or she will confirm and pronounce the death of your loved one. At this time, your provider may perform aftercare activities, such as removing medical devices, hygiene tasks, and preparations for transport.

Your hospice nurse can contact City of Oaks Cremation at (919) 438-1649 at the time of death. Your nurse will provide us with a few necessary details and make arrangements for our team to bring your loved one into our care. If you need additional time with your loved one, you may communicate that to your nurse. While our team is in route, it is a good time to remove any jewelry or personal items you wish to keep. You may also place items with your loved one, such as cards, letters, or a special blanket. Once your loved one is in our care, a funeral director will reach out to you to go over the next steps and answer any questions you may have.

Helpful Suggestions

When notifying immediate family members of the passing of your loved one, enlist their help in notifying other family members and friends. This relieves the burden of placing and answering calls during a difficult time.

Consider reaching out to City of Oaks Cremation in advance to discuss plans for cremation, burial, or anatomical donation. It is much easier to take notes and retain information when you are not in the midst of grief. Our funeral directors are happy to answer any questions you may have regarding arrangements for your loved one.

Talk to your loved one and family about implementing a Healthcare Power of Attorney Document. This document is separate and unique from a standard power of attorney document or medical directive in that it includes special language that provides you with the “right to disposition”. This section gives you the utmost legal authority to choose cremation, burial, or anatomical donation for your loved one.

Healthcare Power of Attorney Documents are especially helpful when assisting a parent of a large family, an extended relative, or even a close friend that has entrusted you with their final arrangements. A standard North Carolina Healthcare Power of Attorney document may be  downloaded from the North Carolina Secretary of State website by clicking here.

You may also consult an attorney or ask your hospice provider if they have a standard short form Healthcare Power of Attorney document.

Even though transitioning through hospice may begin the process of acceptance and working through grief, dealing with the death of a loved one is never easy. Your hospice provider can provide you with helpful guides and support group contacts to help assist you in coping and working through your grief.

We're here for any questions you may have.

Our Promise

Apples to Apples

Just like all other licensed funeral homes in North Carolina, City of Oaks Cremation, LLC is regulated by the NC Board of Funeral Service.

The same laws that apply to the big corporate funeral homes also apply to the modest independently owned firms like ours. All crematories in North Carolina, regardless of who owns them, are inspected annually by the state and must adhere to the same rules and laws.

Genuine Care

We're committed to providing families within our community unsurpassed service before, during and after the time of loss.

Our staff will provide clear communication to your family through each step as we move forward from the original phone call notifying us of a death to the time we deliver the urn back to your family. We will treat your family with the utmost respect, as we honor the wishes of your loved one.

We promise to make this process affordable and as endurable as possible.

State Wide

Our Funeral Home is located in Wake County NC; however, we provide our services to families throughout the entire State.

Unlike other funeral homes, we don't charge an additional mileage fee. Regardless of what county you live in, we can help your family with making simple, affordable funeral arrangements. From Asheville to Wilmington, we're proud to help families statewide.

Our Services

Direct Cremation


Nobody likes surprise costs added in at the last minute. We guarantee you will not find any hidden charges here. We include everything you need for a simple or direct cremation. Simple, affordable and reliable. We have not changed the cost of our direct cremation service since we opened City of Oaks in 2012.

Cremation with Solidified Remains


We offer the option of choosing how you receive your loved ones remains. Selecting our Direct Cremation with Solidified Remains option is a beautiful way to transform cremated remains into 40-60 “stones” that you can hold.

Cremation with Visitation


City of Oaks Funeral Home and Cremation provides an affordable cremation option with onsite visitation. Nobody likes surprise costs added in at the last minute. We guarantee you will not find any hidden charges here. Simple, affordable and reliable.

Immediate Burial


An immediate burial has the same end result as a traditional burial; however, we have eliminated the extra (sometimes unnecessary) services prior to getting to the cemetery. Not everyone wants an open casket for viewing or a limousine for the family. Despite the term immediate, we can move as fast as you need or as slow as you like. This option simply allows you to save money by eliminating some of the fancy extras at the funeral home.

Traditional Funeral


We offer the same traditional funeral services as the big corporately owned funeral homes in the area; however, we cost about half the amount. You might consider a traditional funeral service if your family is looking for an open casket visitation, a traditional church service or a funeral service in the funeral home's chapel. A traditional funeral service can be altered to fit the needs of your family.

Green Burial


This establishment is one of a select number of funeral homes who meet the criteria for providing green funeral service by the Green Burial Council; a tax-exempt, nonprofit organization working to encourage environmentally sustainability in the field of funeral service. Our Green options allow for a funeral to take place without the use of toxic and non-biodegradable materials/chemicals.



As an alternative to traditional cremation, City of Oaks Funeral Home also offers Aquamation. The Aquamation process, often referred to as alkaline hydrolysis, uses a solution of water and potassium hydroxide to facilitate natural decomposition.

City of Oaks is committed to providing families with unsurpassed and professional service before, during, and after the time of loss.

Our Funeral Home is located in Wake County, North Carolina; however, we provide our services to families throughout the entire state. Regardless of what County you live in, we can help your family with making simple, affordable funeral arrangements.

We have an all-inclusive, low cost approach. The families we serve are typically educated, practical, environmentally conscious and economically sound decision makers. More frequently, families are deciding to bypass the lavish floral displays, catered receptions, expensive hearses and family cars or limousines that have often been associated with traditional American funerals of the past.

We provide each family with a Licensed Funeral Director who will work with you from start to finish. Our team takes pride in being able to assist families with a wide range of cultures, religions, economic and other influencing factors. We provide compassionate care and understanding to families at the time of a pending death by making sure they are informed of what steps will follow and how we will be there to assist them through the entire process. Our Funeral Directors provide the reassuring voice that families rely on while going through a difficult time when a loved one passes away.

City of Oaks Funeral Home & Cremations